We can provide an Onsite Telecoms Engineer normally within 4 working hours to anywhere in the UK. We will need to know what telephone system you have and will need you to describe the fault as clearly as you can. We may also need the model numbers of handsets or equipment, or a description of your setup. Midland Telecom Networks Ltd can provide an Onsite Telecoms Engineer for non-support customers on an hourly basis. Our engineers are trained on a number of telephone systems and telecoms equipment, including bells and answer phone services. Telephone systems we can support include Avaya, Aastra, NEC, BT, Panasonic, Nortel, LG, and Siemens Unify manufactured systems.
All you need to do to get an Onsite Telecoms Engineer is call our team on 0800 849 8585 and ask for support. You will need a debit/credit card at hand as we have to charge upfront for non-support customers or for first time enquirers. The basic callout charge is £95+VAT followed by an hourly rate. All hardware or software required will be chargeable. Once you have made the call and payment has been received, an engineer will be dispatched to you to diagnose and repair the fault.
Remote support can also be requested should your fault or inquiry not require an Onsite Telecoms Engineer. Remote support is charged at £45.00+VAT per hour. We can dial into your system or remotely access it from your PC if you install our support application, found on the Downloads tab in the top menu.
Midland Telecom Networks Ltd also offer maintenance contracts, regardless of whether your telephone system was installed by us. In the long run, a support contract can save your business money and reduce the stress of relying on pay as you go support.Common QuestionsDo you offer finance & leasing?I need help moving offices!Speak to a Team Member